Job Description
Duties & Responsibilities:
· Take full responsibility for the set up and effective operating of the restaurant within Company Policy at all times including the opening and closing procedures.
· Maintain a high standard of customer service and customer management at all times.
· Direct hiring, training, motivating and scheduling of food service personnel.
· Investigate and resolve complaints concerning food quality and service.
· Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas.
· Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges.
· Maintains ambiance by controlling lighting, music, linens, glassware, dinnerware, and utensils; monitoring food presentation and service.
· Communicate with customers, sales reps, and suppliers,
· Ensure that all employees adhere to company policies.
· Manage the day-to-day performance of staff.
· Conduct employee evaluations on regular basis.
· Manage and maintain correct staffing levels in relation to sales forecasting.
· Conduct monthly staff meetings.
· Perform cash handling procedures to company policy.
· Organize marketing activities, such as promotional events, parties, and private events.
· To carry out ordering of supplies as and when needed.